We reinvented consultancy
so you could reinvent
your products & services.
User research, service design, product innovation & CX strategy.
London & Italy.
Trusted by
The problem
Your customer experience is costing you, but you don't have the in-house expertise to fix it.
You're spending on acquisition while losing customers you already have.
Everyone owns a piece of the experience. Nobody owns the whole thing.
Why we exist
We saw our clients being asked to do more with less, while design consultancies stayed the same.
So we built something different: a fixed model that delivers high-quality work without unnecessary overheads.
Everything we deliver, you can use. Not standalone research that gets forgotten on a shelf.
18+
Years of combined experience
30%
Less than the average consultancy
4 weeks
To first results
3
Ways to collaborate
What we do
A simple offering that keeps
the value and lets go of the baggage.
Reinventing by doing
Product & Service Innovation
We work with the ones who don't just want to improve. They want to lead change from the inside-out.
Understand behaviours, explore opportunities, design with confidence.
Reinventing how you work
CX Strategy & Facilitation
Everything we deliver, you can use. Not standalone research that gets forgotten on a shelf.
Strategy is just a framework if it doesn't stick. Turn ambition into results.
About us
While the world changes for you, it should change the way consultancies work too.
Founders Elisa & Joe have 18+ years of experience in Customer Experience, Service Design, Strategy, and Design Thinking.
They built Orbita to be inspiring, impactful, and affordable. Bringing fresh thinking to complex organisations without the traditional consultancy premium.
We reinvented the operational model so that quality doesn't have to come at a cost. Everything we deliver, you can use from day one.
Elisa Facondo
Customer Experience
Strategic thinker and passionate communicator
elisa@orbitacollective.com
How we work
Three ways to work
with us
Design Capacity
Ongoing
For when you need an external POV, or an expert to boost your team's work. We integrate seamlessly with your team, supporting through leadership and specific tasks.
Seamless integration with your existing team
Design Sprint
2 - 6 weeks
A short engagement to boost your product, service or initiative. Great for a one-off workshop, training or an ad-hoc workstream that needs a boost.
Rapid results in weeks, not months
Traditional Project
Scoped
A discovery-to-delivery process scoped on your brief. We work with you to define metrics that matter, and then prove our impact.
Metrics-driven impact from day one
Ready to reinvent
the way you work?
Building progress you can own, and carry forward. Let's start a conversation about what's possible.
📍London & Italy