We reinvented consultancy
so you could reimagine
your products & services.
User research, service design, product innovation & CX strategy.
London & Milan.
Trusted by
The problem
Your customer experience is costing you, but you don't have the in-house expertise to fix it.
You're spending on acquisition while losing customers you already have.
Everyone owns a piece of the experience. Nobody owns the whole thing.
Why we exist
We saw our clients being asked to do more with less, while design consultancies stayed the same.
So we built something different: a fixed model that delivers high-quality work without unnecessary overheads.
Everything we deliver, you can use. Not standalone research that gets forgotten on a shelf.
18+
Years of combined experience
30%
More affordable than the average consultancy
4 weeks
To first results
3
Ways to collaborate
What we do
A simple offering that keeps
the value and lets go of the baggage.
Reinventing by doing
Product & Service Innovation
Understand behaviours, explore opportunities, design with confidence.
Deep qualitative and quantitative research combined with competitive landscape analysis. We uncover what your users truly need and identify opportunities your competitors have missed — delivering actionable insights, not shelf-bound reports.
End-to-end service design that maps every touchpoint of the customer journey. We design experiences that are coherent, delightful, and operationally feasible.
Explore new product territories and adjacencies. We facilitate structured ideation grounded in user needs and business viability.
Define or redefine your product vision with clarity. We align teams around a shared north star that connects user value to business outcomes.
Leverage AI to build rich, behaviour-informed user profiles that go beyond demographics. Understand your users at a depth that drives meaningful personalisation.
Prototype and test ideas with real users before committing to full development. We help you fail fast and cheap, so you can invest in what actually works.
Reinventing how you work
CX Strategy & Facilitation
Strategy is just a framework if it doesn't stick. Turn ambition into results.
Build a strategy that turns passive customers into active advocates. We design engagement models that create value at every stage of the relationship.
Break down silos between product, design, engineering, and business teams. We facilitate workshops and create frameworks that keep everyone pulling in the same direction.
Service strategy grounded in real user needs, not assumptions. We help you build strategies that are evidence-based and designed to evolve with your customers.
Set up the systems, processes, and tools that make great design repeatable. From design systems to research repositories: infrastructure for design at scale.
Great customer experiences start from the inside. We help organisations design employee journeys that build engagement, align culture, and create the conditions for teams to deliver at their best.
Empower your teams with design thinking, research methods, and CX skills. Practical, hands-on training tailored to your organisation's maturity.
How we work
Three ways to work
with us
Design Capacity
Ongoing
For when you need an external POV, or an expert to boost your team's work. We integrate seamlessly with your team, supporting through leadership and specific tasks.
Seamless integration with your existing team
Design Sprint
2 - 6 weeks
A short engagement to boost your product, service or initiative. Great for a one-off workshop, training or an ad-hoc workstream that needs a boost.
Rapid results in weeks, not months
Traditional Project
Scoped
A discovery-to-delivery process scoped on your brief. We work with you to define metrics that matter, and then prove our impact.
Metrics-driven impact from day one
About us
While the world changes for you, it should change the way consultancies work too.
Founders Elisa & Joe have 18+ years of experience in Customer Experience, Service Design, Strategy, and Design Thinking.
They built Orbita to be inspiring, impactful, and affordable. Bringing fresh thinking to complex organisations without the traditional consultancy premium.
We reinvented the operational model so that quality doesn't have to come at a cost. Everything we deliver, you can use from day one.
Elisa Facondo
Customer Experience
Strategic thinker and passionate communicator
elisa@orbitacollective.com
Ready to reinvent
the way you work?
We work with the ones who don't just want to improve. They want to lead change from the inside-out.
Everything we deliver, you can use. Not standalone research that gets forgotten on a shelf.
📍London & Milan